UPDATED 09/10/2020

Mask Requirement
  • Masks are required to enter all of our offices for everyone aged 5 years of age and older
  • We also strongly encourage children aged 2-5 years to wear masks
  • We respectfully request that anyone who feels they are unable to wear a mask refrain from accompanying patients into the office
  • If this is not possible, adults requesting a mask exemption must bring documentation from a personal physician or other medical provider
Cincinnati Children's Hospital Mask Video

Be sure the mask is worn over your nose and mouth and secured under your chin!

COVID-19 Screening
If your child has an appointment scheduled to come into the office for a check up, follow up, or immunization only, please review the following questions on the day of the appointment:
  • Has the patient or any accompanying adult(s) experienced any of the following symptoms in the last 48 hours:  fever (to 100.4 or higher) or chills, frequent cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headaches, new loss of taste or smell, sore throat, nausea, vomiting, or diarrhea?
  • Within the past 14 days, has the patient or any accompanying adult(s) been in close physical contact (6 feet or closer for at least 15 minutes) with a person who is known to have laboratory-confirmed COVID-19 or with anyone who has symptoms consistent with COVID-19?
  • Is the patient or any accompanying adult(s) isolating or quarantining because of possible exposure to a person with COVID-19 or concerned about being sick with COVID-19?
  • Is the patient or any accompanying adult(s) currently waiting on the results of a COVID-19 test?
My child has COVID-19 symptoms or was exposed to someone with a positive test . . . Now what?
With students back in school and children in daycare, we know that more children will become sick, and the possibility of COVID-19 exposures will increase.
Children with symptoms concerning for COVID-19 or those for which there are concerns or questions after exposure to COVID-19 should be evaluated through an appointment with one of our physicians.  Many of these appointments will be via TeleHealth so as to further limit exposures.  If necessary, the child will be brought into the office to be evaluated in person.
If recommended, orders for COVID-19 testing will primarily be done through Cincinnati Children's Hospital.

Office response/Safety protocols
Even with the COVID-19 pandemic, it is still important to bring your family into the office for check ups and immunizations.  Follow up visits are also essential, as are visits with the doctor when you are concerned that one of your children is ill.
  • The Eastgate office is scheduling well and ill children during different blocks of time through the day and evening
  • Our Batavia and Loveland offices are for well children only
  • TeleHealth visits are available for follow up visits for medical conditions such as ADHD, anxiety, and depressions and for ill visits when appropriate
  • A confirmation call is placed the day before any scheduled appointment to quicken the check-in process and allow patients to be escorted to an exam room immediately
  • All staff members wear masks in the office at all times, as well as other recommended PPE when appropriate
  • Per CDC guidelines, high touch surfaces are cleaned with a bleach solution frequently and exam rooms are sanitized after every visit
  • Our office is working diligently to keep our patients and staff safe during the COVID-19 pandemic. The following document outlines our enhanced office safety measures

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